FAQ - Buy AI Prompts: ChatGPT, Midjourney | ArtePrompt

Frequently Asked Questions

Find answers to common questions about arteprompt.com. Can't find what you're looking for? Contact our support team.

Current URL: /ru/faq/

Table of Contents

Accounts & Registration

  • How do I create an account?

    Click the "Sign Up" button in the top right corner. You'll need to provide your email address and create a password. After verifying your email, your account will be ready.

  • Can I change my account email?

    Yes, you can update your email in account settings. We'll send a verification email to your new address to confirm the change.

  • What should I do if I forgot my password?

    Click "Forgot Password" on the login page and enter your email. We'll send a password reset link that expires in 24 hours.

  • How do I delete my account?

    Go to Account Settings > Privacy and select "Delete Account". Note this action is permanent and erases all your data.

  • Can I have multiple accounts?

    Each user is limited to one account. Creating multiple accounts may result in suspension of all associated accounts.

  • How do I update my profile information?

    Navigate to your profile page and click "Edit Profile". You can update your display name, bio, and profile picture at any time.

  • Is there an age requirement for accounts?

    You must be at least 13 years old to create an account. Users under 18 need parental consent to use commercial features.

  • Why is my account verification pending?

    Verification usually completes within 24 hours. If delayed, check your spam folder or contact support with your user ID.

  • Can I transfer ownership of my account?

    Account ownership is non-transferable. To change account holders, create a new account and close the existing one.

  • How do I report a compromised account?

    Immediately contact support@arteprompt.com with "Compromised Account" in the subject line. Include your registered email.

Prompt Purchase

  • How do I purchase a prompt?

    Browse our prompt marketplace, select your desired prompt, and click "Buy Now". Complete payment for immediate access.

  • What payment methods do you accept?

    We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and bank transfers. Cryptocurrency coming soon.

  • Can I get a refund for prompt purchases?

    Due to the digital nature of prompts, refunds are only offered in exceptional circumstances. Contact support within 48 hours.

  • Do you offer bulk purchase discounts?

    Yes, we offer volume discounts for purchases of 5+ prompts. Contact sales for custom pricing.

  • How do gift purchases work?

    Select "Buy as Gift" during checkout. You'll receive a redeemable code to share with the recipient.

  • Can I pre-order upcoming prompts?

    Yes, featured upcoming prompts are available for pre-order at 15% discount. Delivery occurs on release date.

  • Do you offer institutional licenses?

    We provide enterprise licenses for teams of 10+ users. Contact sales@arteprompt.com for custom solutions.

  • How long do I have access to purchased prompts?

    Prompt access is permanent. You can download them anytime from your account's "My Prompts" section.

  • Can I test prompts before purchasing?

    Selected prompts offer free trial versions. Look for "Try Sample" on prompt detail pages.

  • What currency are prices displayed in?

    All prices are in USD. International customers see converted amounts based on current exchange rates.

Prompt Usage

  • How do I use prompts after purchase?

    Download the prompt file from your account, then copy/paste into your AI tool. Follow included instructions.

  • Are there tutorials for complex prompts?

    Yes, we have video tutorials in our Help Center. Many prompts include usage guides.

  • Can I modify prompts for specific needs?

    Absolutely! All prompts are customizable. Replace placeholders with your specific content.

  • Which AI models are compatible?

    Our prompts work with most major AI models including GPT-4, Claude, Gemini, and Llama.

  • How do I combine multiple prompts?

    Use our Prompt Composer tool to chain prompts together. Access it from your dashboard.

  • Can I use prompts for commercial projects?

    Yes, all prompts include commercial usage rights for generated content.

  • How do I optimize prompts for better results?

    Use our Prompt Tuner feature to adjust parameters. Premium subscribers get advanced tuning options.

  • Can prompts generate harmful content?

    Our prompts include safety filters, but always review outputs before sharing publicly.

  • Do prompts require internet access?

    After downloading, prompts work offline with compatible AI software installed locally.

  • How often should I update prompts?

    We recommend updating quarterly. Subscribers get automatic version updates.

Licenses & Rights

  • What license comes with prompt purchases?

    All prompts include our Standard Commercial License for commercial use of generated content.

  • Can I resell purchased prompts?

    No, reselling our prompts is strictly prohibited. You may only use them to generate your own content.

  • Do I need to credit arteprompt.com?

    Attribution is appreciated but not required. For resale of generated content, attribution isn't needed.

  • What restrictions apply to generated content?

    You may use generated content commercially, except for illegal purposes, hate speech, or creating competitor prompt products.

  • Can I use prompts across multiple projects?

    Yes, there are no project limitations. One purchase covers unlimited projects.

  • Do licenses expire?

    Licenses are perpetual. You retain rights to content generated during your active access period.

  • Can I transfer licenses?

    Licenses are non-transferable except for enterprise accounts with transfer provisions.

  • What's the difference between personal and commercial licenses?

    All purchases include commercial rights. We don't offer separate personal licenses.

  • Can I use prompts to train my own AI models?

    This requires an Extended License. Contact sales for model training permissions.

  • How does copyright work for generated content?

    You own copyright to original content you generate. The prompts themselves remain our intellectual property.

Technical Issues

  • Why can't I download purchased prompts?

    Clear browser cache, disable ad blockers, or try a different browser. Contact support if issues persist.

  • The website loads slowly - what can I do?

    Check your internet connection, clear browser cache, or try accessing during off-peak hours.

  • I'm getting payment error messages

    Ensure payment details are correct and your card has sufficient funds. Contact your bank if problems continue.

  • How do I report a bug?

    Use our bug report form in Help Center. Include browser version, OS, and steps to reproduce.

  • Why are my prompts not working with my AI tool?

    Ensure your AI tool version is compatible. Check prompt requirements and model specifications.

  • How do I restore lost prompts?

    All purchases remain accessible in your account. Go to "My Prompts" to redownload anytime.

  • The website looks broken - what should I do?

    Force refresh (Ctrl+F5), clear cache, or try incognito mode. Report layout issues to support.

  • Why is my account not recognizing purchases?

    Log out and back in. If unresolved, contact support with purchase confirmation numbers.

  • How do I update my payment method?

    Go to Billing > Payment Methods. You can add, remove, or set default payment options.

  • Why am I getting invalid format errors?

    Ensure you're using the correct file format for your AI tool. Most prompts use .txt or .json formats.

Payments & Billing

  • What currency are your prices in?

    All prices are in USD. International customers see converted amounts based on current exchange rates.

  • Can I get an invoice for my purchase?

    Yes, invoices are automatically generated and available in your account under Billing History.

  • Do you offer purchase orders for businesses?

    Yes, contact sales@arteprompt.com for purchase order agreements and volume discounts.

  • How do subscription renewals work?

    Subscriptions automatically renew at the end of each billing cycle. You can cancel anytime before renewal.

  • Why was my payment declined?

    Common reasons include insufficient funds, expired cards, or bank security blocks. Contact your bank.

  • Can I change my subscription plan?

    Yes, you can upgrade or downgrade anytime. Prorated credits/differences will be applied.

  • How do I cancel recurring payments?

    Go to Subscriptions > Manage and select "Cancel Auto-Renewal". Your access continues until period ends.

  • Are taxes applied to purchases?

    Taxes are applied based on your location. Final prices include all applicable taxes.

  • Can I get a VAT invoice?

    All invoices include VAT details where applicable. EU customers receive VAT-compliant invoices.

  • How long do payment processing times take?

    Credit card payments are instant. Bank transfers take 2-3 business days to process.

Design & Customization

  • Can I request custom prompts?

    Yes, we offer custom prompt development. Contact sales with your requirements for a quote.

  • How do I adapt prompts for my industry?

    Replace generic placeholders with industry-specific terminology. We have adaptation guides in Resources.

  • Can you create prompts for specific AI models?

    Yes, our custom prompt service optimizes for specific platforms. Specify requirements during consultation.

  • Do you offer templates for different content types?

    Yes, we have specialized templates for blogs, social media, code generation, creative writing and more.

  • Can I request prompt modifications?

    Existing prompts can be modified through our Prompt Enhancement service. Fees apply based on complexity.

  • Do you offer style matching?

    Yes, provide writing samples and we'll create prompts matching your brand voice and style.

  • How do I create multi-step prompt sequences?

    Use our Workflow Designer tool to chain prompts. Premium feature available in Professional plans.

  • Can prompts incorporate my data sources?

    Through custom development, we can integrate APIs and data sources. Contact for enterprise solutions.

  • How do I ensure consistent character generation?

    Use our Character Consistency Toolkit with specialized prompts for stable character generation.

  • Can you create prompts in other languages?

    We currently offer English-only prompts, but custom multilingual prompts are available upon request.

Security

  • How do you protect my payment information?

    We use PCI-compliant payment processors and never store full credit card numbers on our servers.

  • Is two-factor authentication available?

    Yes, you can enable 2FA in your account security settings for enhanced protection.

  • How often do you conduct security audits?

    We perform comprehensive security audits quarterly and after any major system updates.

  • What data do you collect about users?

    We only collect essential account and transaction data. See our Privacy Policy for details.

  • How are passwords stored?

    Passwords are hashed using bcrypt algorithm. We never store plaintext passwords.

  • What encryption standards do you use?

    All data transmissions use TLS 1.3 encryption. Data at rest is encrypted with AES-256.

  • Can I export my data?

    Yes, you can download your data package in Settings > Privacy > Data Export.

  • How do you handle data breaches?

    We have an incident response plan that includes immediate notification to affected users and regulatory bodies.

  • Is my prompt usage data monitored?

    We only collect aggregate usage statistics. Individual prompt usage remains private.

  • How can I report security vulnerabilities?

    Responsibly disclose vulnerabilities to security@arteprompt.com. We run a bug bounty program.

Site Policies

  • Where can I find your Terms of Service?

    Our Terms of Service are available at https://arteprompt.com/terms and linked in the website footer.

  • What is your refund policy?

    Due to the digital nature of our products, refunds are only offered for technical issues we can't resolve.

  • How do you handle copyright claims?

    We comply with DMCA regulations. Copyright claims should be sent to legal@arteprompt.com.

  • What is your content moderation policy?

    We prohibit prompts designed for illegal activities, hate speech, or harmful content generation.

  • Can I use prompts for academic research?

    Yes, academic use is permitted with proper citation. Contact us for institutional research licenses.

  • What's your policy on prompt sharing?

    Sharing purchased prompts violates our terms. You may share content generated from prompts.

  • How do you handle GDPR compliance?

    We fully comply with GDPR. EU users have rights to access, correct, and delete their personal data.

  • What's your service uptime guarantee?

    We guarantee 99.5% monthly uptime. Premium plans include SLA with compensation for downtime.

  • Can I suggest new features?

    Yes! Visit our Feature Request forum. Popular suggestions get prioritized in our development roadmap.

  • How do you handle account termination?

    Accounts violating our terms may be suspended. Serious violations result in permanent termination.

Still have questions?

Our support team is ready to assist with any additional questions or concerns.

Contact Support

Email: support@arteprompt.com

Business Inquiries: contact.intelidev@gmail.com

Company: IntelliDev | Founder: Yvenel Benoit